Privacy Policy
Last updated: March 2026
AustMystik (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website austmystik.com.au and make purchases from our store.
Information We Collect
We collect information that you provide directly to us, including:
- Personal information: Name, email address, phone number, shipping and billing address when you place an order.
- Payment information: Payment details are processed securely through our payment providers (PayPal and/or Stripe). We do not store your credit card details.
- Order information: Products purchased, order history, and any custom label or gift message requests.
- Communication data: Messages you send us via our contact form or email.
How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send order confirmations, shipping updates, and receipts
- Respond to your enquiries and provide customer support
- Send promotional communications (only if you have opted in — you can unsubscribe at any time)
- Improve our website and product offerings
- Comply with legal obligations
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Payment processors: PayPal and/or Stripe, to process your payments securely.
- Shipping providers: Australia Post or other courier services, to deliver your orders.
- Legal requirements: If required by law or to protect our rights.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences, such as items in your shopping cart. You can control cookie settings through your browser preferences.
Data Security
We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. All transactions are processed over secure HTTPS connections, and payment information is handled directly by our PCI-compliant payment providers.
Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
Children's Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
- Email: info@austmystik.com
- Website: austmystik.com.au/contact